Excerpt Introduction

This volume describes the use of the 8D method for sustainable problem solving. It does not describe a general complaint process which contains the 8D method as a problem-solving tool.

In complaint processes, time guidelines are usually established for processing a complaint and thus indirectly also for 8D problem solving…………

…… When applying the 8D method, an appropriate sustainable solution to a problem must not conflict with timelines that are established for delivering an 8D report.