BS EN 13850:2020 Postal Services Standard

In the fast-paced world of postal services, ensuring the timely delivery of mail is crucial. The BS EN 13850:2020 standard is your comprehensive guide to measuring the transit time of end-to-end services for single piece priority mail and first class mail. Released on September 2, 2020, this standard is an essential tool for postal service providers aiming to enhance their service quality and efficiency.

Overview

The BS EN 13850:2020 standard provides a detailed framework for assessing the quality of postal services, specifically focusing on the transit time of mail. This standard is designed to help postal operators and stakeholders understand and improve the delivery performance of priority and first class mail services. With 120 pages of in-depth information, this standard is a valuable resource for anyone involved in the postal industry.

Key Features

• Standard Number: BS EN 13850:2020
• Pages: 120
• Release Date: September 2, 2020
• ISBN: 978 0 539 15297 5
• Status: Standard

Why Choose BS EN 13850:2020?

In the competitive landscape of postal services, maintaining high standards of service quality is paramount. The BS EN 13850:2020 standard offers a robust methodology for measuring and analyzing the transit time of mail, enabling postal operators to identify areas for improvement and implement effective strategies to enhance service delivery.

Benefits of Implementing the Standard

By adopting the BS EN 13850:2020 standard, postal service providers can achieve several benefits:

• Improved Service Quality: Gain insights into the performance of your mail delivery services and identify opportunities for improvement.
• Enhanced Customer Satisfaction: Ensure timely delivery of mail, leading to increased customer trust and satisfaction.
• Operational Efficiency: Streamline processes and reduce delays, resulting in cost savings and improved operational efficiency.
• Competitive Advantage: Stand out in the market by demonstrating a commitment to high-quality service delivery.

Comprehensive Coverage

The BS EN 13850:2020 standard covers a wide range of topics related to the measurement of transit time for postal services. It provides detailed guidelines on:

• Defining the scope and objectives of transit time measurement.
• Establishing measurement systems and methodologies.
• Collecting and analyzing data to assess service performance.
• Reporting and interpreting results to drive improvements.

Who Should Use This Standard?

The BS EN 13850:2020 standard is designed for a wide range of stakeholders in the postal industry, including:

• Postal service providers looking to enhance their service quality.
• Regulatory bodies overseeing postal service performance.
• Consultants and analysts specializing in postal services.
• Researchers and academics studying postal service delivery.

Conclusion

In an era where timely and reliable mail delivery is more important than ever, the BS EN 13850:2020 standard serves as a critical resource for postal service providers. By implementing this standard, you can ensure that your services meet the highest quality standards, leading to improved customer satisfaction and a stronger market position.

Invest in the BS EN 13850:2020 standard today and take the first step towards optimizing your postal service delivery. With its comprehensive guidelines and proven methodologies, this standard is your key to achieving excellence in postal service quality.

BS EN 13850:2020

This standard BS EN 13850:2020 Postal services. Quality of services. Measurement of the transit time of end-to-end services for single piece priority mail and first class mail is classified in these ICS categories:

• 03.240 Postal services

This document specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This document is applicable to the measurement of End-to-End priority mail services.

The standardised QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardised measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments.

It is not the purpose of this document to measure the postal operators’ overall performance in a way that provides direct comparison of postal service providers.

This document relates to the measurement of the SPPM services given to household and business customers that post mail at street letterboxes, over the counter at post offices or have pick-ups at their offices. To cover flows with smaller mail volumes this document includes flexibility areas for adapted implementation. For technical reasons this document may not be suitable for the measurement of very small volumes of mail.

The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. This document is not applicable for the measurement of end-to-end transit times in fields of study with more than one induction operator (Multi-Operator Environments), which require different methodologies. The method for end-to-end measurement specified in this document is also not designed to provide results for the measurement of parts of the distribution chain.

This document is not applicable for the measurement of end-to-end transit times of bulk mailers’ services and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).

This document includes specifications for the quality control and auditing of the measurement system.

This document does not specify:

• the minimum acceptable level of accuracy that will be required by the national regulatory authority;

• the target(s) that the regulatory authority might set;

• how the regulatory authority should determine whether the target(s) have been met.