BS EN 17371-3:2020
Provision of services Management of Performance Measurement. Guidance on the mechanism to measure performance as part of service contracts
| Standard number: | BS EN 17371-3:2020 |
| Pages: | 38 |
| Released: | 2020-07-28 |
| ISBN: | 978 0 580 52350 2 |
| Status: | Standard |
BS EN 17371-3:2020
This standard BS EN 17371-3:2020 Provision of services is classified in these ICS categories:
- 03.080.01 Services in general
This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.
This document is applicable to:
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Service buyers and service providers regardless of type, size or the nature of the services; and
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Service providers who may be inside or outside the service buyers’ organization.
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Any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.
‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.