BS EN 17478:2021
Transport Services. Customer communications for passenger transport services. A Universal Design approach
| Standard number: | BS EN 17478:2021 |
| Pages: | 62 |
| Released: | 2022-02-18 |
| ISBN: | 978 0 539 11988 6 |
| Status: | Standard |
BS EN 17478:2021 Transport Services. Customer communications for passenger transport services. A Universal Design approach
Standard number: BS EN 17478:2021
Pages: 62
Released: 2022-02-18
ISBN: 978 0 539 11988 6
Name: Transport Services. Customer communications for passenger transport services. A Universal Design approach
Status: Standard
Overview
In the ever-evolving world of transport services, effective communication with passengers is paramount. The BS EN 17478:2021 standard, titled "Transport Services. Customer communications for passenger transport services. A Universal Design approach," is a comprehensive guide designed to enhance the quality and accessibility of customer communications in passenger transport services.
Why Choose BS EN 17478:2021?
This standard is essential for transport service providers who aim to deliver exceptional customer experiences. By adhering to the guidelines set forth in BS EN 17478:2021, organizations can ensure that their communication strategies are inclusive, clear, and effective for all passengers, regardless of their abilities or disabilities.
Key Features
- Universal Design Approach: The standard emphasizes a universal design approach, ensuring that communication methods are accessible to everyone, including people with disabilities.
- Comprehensive Guidelines: With 62 pages of detailed instructions, this standard covers all aspects of customer communication in passenger transport services.
- Up-to-Date Information: Released on 2022-02-18, BS EN 17478:2021 provides the latest best practices and recommendations in the field.
- ISBN: 978 0 539 11988 6, ensuring easy reference and cataloging.
Benefits of Implementing BS EN 17478:2021
Implementing the guidelines of BS EN 17478:2021 offers numerous benefits, including:
- Enhanced Customer Satisfaction: Clear and accessible communication improves the overall passenger experience, leading to higher satisfaction and loyalty.
- Compliance with Regulations: Adhering to this standard ensures compliance with relevant regulations and industry best practices.
- Increased Accessibility: A universal design approach makes transport services more accessible to a wider audience, including individuals with disabilities.
- Improved Brand Reputation: Demonstrating a commitment to inclusive communication can enhance the reputation of your transport service brand.
Who Should Use This Standard?
BS EN 17478:2021 is ideal for a wide range of stakeholders in the transport industry, including:
- Transport service providers
- Customer service managers
- Accessibility coordinators
- Communication specialists
- Regulatory bodies
Content Overview
The standard is divided into several key sections, each addressing a specific aspect of customer communication in passenger transport services:
- Introduction: An overview of the importance of effective customer communication and the principles of universal design.
- Communication Channels: Guidelines for various communication channels, including digital, print, and in-person interactions.
- Accessibility Features: Detailed recommendations for making communication accessible to individuals with disabilities.
- Customer Feedback: Strategies for collecting and utilizing customer feedback to improve communication practices.
- Case Studies: Real-world examples of successful implementation of the standard's guidelines.
Conclusion
In today's competitive transport industry, effective and inclusive customer communication is more important than ever. The BS EN 17478:2021 standard provides a comprehensive framework for achieving this goal. By adopting the guidelines outlined in this standard, transport service providers can enhance customer satisfaction, ensure compliance with regulations, and improve the overall accessibility of their services.
Invest in the future of your transport services by embracing the principles of universal design and effective communication with BS EN 17478:2021. This standard is your key to delivering exceptional passenger experiences and staying ahead in the industry.
BS EN 17478:2021
This standard BS EN 17478:2021 Transport Services. Customer communications for passenger transport services. A Universal Design approach is classified in these ICS categories:
- 03.220.01 Transport in general
- 35.240.60 IT applications in transport