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immediate downloadReleased: 2017-08-15
BS EN ISO 18295-2:2017
Customer contact centres Requirements for clients using the services of customer contact centres
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| Standard number: | BS EN ISO 18295-2:2017 |
| Pages: | 18 |
| Released: | 2017-08-15 |
| ISBN: | 978 0 580 86521 3 |
| Status: | Standard |
DESCRIPTION
BS EN ISO 18295-2:2017
This standard BS EN ISO 18295-2:2017 Customer contact centres is classified in these ICS categories:
- 03.080.30 Services for consumers
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1 .
This document is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.