BS ISO 21902:2021 - Tourism and Related Services: Accessible Tourism for All

Welcome to the future of tourism, where inclusivity and accessibility are at the forefront of the travel experience. The BS ISO 21902:2021 standard is a comprehensive guide designed to ensure that tourism services are accessible to everyone, regardless of their physical abilities or limitations. Released on July 19, 2021, this standard is a must-have for any organization committed to providing inclusive tourism experiences.

Overview of BS ISO 21902:2021

The BS ISO 21902:2021 standard, titled "Tourism and Related Services. Accessible Tourism for All. Requirements and Recommendations," is a pivotal document that outlines the necessary requirements and recommendations for making tourism accessible to all. With a total of 92 pages, this standard provides a detailed framework for organizations in the tourism sector to follow, ensuring that their services are inclusive and accessible.

Key Features

• Standard Number: BS ISO 21902:2021
• Pages: 92
• Release Date: July 19, 2021
• ISBN: 978 0 580 96312 4
• Status: Standard

Why Accessibility Matters in Tourism

Accessibility in tourism is not just a trend; it is a necessity. With an increasing number of travelers with disabilities, the demand for accessible tourism services is on the rise. The BS ISO 21902:2021 standard addresses this need by providing guidelines that help organizations create environments and services that are welcoming to all.

By implementing the recommendations and requirements outlined in this standard, tourism providers can enhance their services, attract a broader audience, and ensure that all guests have a memorable and enjoyable experience. Accessibility is not only about compliance; it is about creating an inclusive world where everyone can explore and enjoy the beauty of travel.

Comprehensive Guidelines for All Tourism Services

The BS ISO 21902:2021 standard covers a wide range of tourism services, including accommodations, transportation, attractions, and more. It provides detailed recommendations on how to make these services accessible, from the design of physical spaces to the provision of information and communication.

Some of the key areas covered by the standard include:

• Physical Accessibility: Guidelines for designing spaces that are accessible to individuals with mobility impairments, including ramps, elevators, and accessible restrooms.
• Information Accessibility: Recommendations for providing information in accessible formats, such as braille, large print, and audio descriptions.
• Service Accessibility: Training for staff to ensure they are equipped to assist guests with disabilities and provide an inclusive service experience.
• Communication Accessibility: Ensuring that communication methods are accessible to all, including the use of sign language interpreters and assistive listening devices.

Benefits of Implementing BS ISO 21902:2021

Adopting the BS ISO 21902:2021 standard offers numerous benefits for tourism providers:

• Enhanced Customer Satisfaction: By providing accessible services, you can ensure that all guests have a positive experience, leading to higher customer satisfaction and loyalty.
• Increased Market Reach: Accessibility opens up your services to a wider audience, including individuals with disabilities, elderly travelers, and families with young children.
• Compliance with Regulations: The standard helps you meet legal requirements and avoid potential penalties related to accessibility.
• Positive Brand Image: Demonstrating a commitment to inclusivity and accessibility enhances your brand's reputation and can lead to positive word-of-mouth and increased business.

Conclusion

The BS ISO 21902:2021 standard is an essential tool for any organization in the tourism industry looking to provide accessible and inclusive services. By following the guidelines and recommendations outlined in this standard, you can ensure that your services are welcoming to all, regardless of their abilities. Embrace the future of tourism with BS ISO 21902:2021 and make a positive impact on the lives of travelers around the world.

BS ISO 21902:2021

This standard BS ISO 21902:2021 Tourism and related services. Accessible tourism for all. Requirements and recommendations is classified in these ICS categories:

• 03.200.01 Leisure and tourism in general

This document establishes requirements and provides guidelines for “accessible tourism for all” with the aim of ensuring equal access and enjoyment of tourism by the widest range of people of all ages and abilities.

This document provides information on the key aspects of policy making, strategy, infrastructure, products and services and is addressed to all stakeholders involved in the tourism supply chain, whether from the public or private sector. It applies at local, regional, national and international levels.