IEEE/ISO/IEC 90003-2018

This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. Annex A (informative) provides a table pointing to additional guidance in the implementation of ISO 9001:2015, available in ISO/IEC JTC 1/SC 7 and ISO/TC 176 International Standards. The guidelines provided in this International Standard are not intended to be used as assessment criteria in quality management system registration/certification.



Revision Standard - Active. This document provides guidance for organizations in the application of ISO 9001:2015 to the acquisition, supply, development, operation and maintenance of computer software and related support services. This document does not add to or otherwise change the requirements of ISO 9001:2015. The guidelines provided in this document are not intended to be used as assessment criteria in quality management system registration/certification. The application of this document is appropriate to software that is: part of a commercial contract with another organization, a product available for a market sector, used to support the processes of an organization, embedded in a hardware product, or related to software services. Some organizations may be involved in all the above activities; others may specialize in one area. Whatever the situation, the organization’s quality management system should cover all aspects (software related and non-software related) of the business. This document identifies the issues that should be addressed and is independent of the technology, life cycle models, development processes, sequence of activities and organizational structure used by an organization. Additional guidance and frequent references to the ISO/IEC JTC 1/SC 7 software engineering standards are provided to assist in the application of ISO 9001:2015, in particular ISO/IEC/IEEE 12207:2017.