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Homepage>ISO Standards>ISO/TS 10004:2010-Quality management-Customer satisfaction-Guidelines for monitoring and measuring
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download between 0-24 hoursReleased: 2010
ISO/TS 10004:2010-Quality management-Customer satisfaction-Guidelines for monitoring and measuring

ISO/TS 10004:2010

Quality management

CURRENCY
158 EUR
Standard´s number:ISO/TS 10004:2010
Pages:29
Edition:1
Released:2010
Language:English
DESCRIPTION

ISO/TS 10004:2010


ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization. ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.
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