PD ISO/IEC TR 22446:2017 - Continual Performance Improvement of IT Enabled Services

Standard Number: PD ISO/IEC TR 22446:2017

Pages: 32

Released: 2017-12-08

ISBN: 978 0 580 97628 5

Status: Standard

Overview

In the fast-paced world of information technology, staying ahead of the curve is essential. The PD ISO/IEC TR 22446:2017 standard is your comprehensive guide to achieving continual performance improvement in IT-enabled services. Released on December 8, 2017, this standard is a must-have for organizations looking to enhance their IT service delivery and performance.

Why Choose PD ISO/IEC TR 22446:2017?

This standard provides a structured approach to improving the performance of IT-enabled services. It is designed to help organizations identify areas for improvement, implement effective strategies, and measure the impact of these changes. By following the guidelines set out in this standard, businesses can ensure they are delivering high-quality services that meet the needs of their customers.

Key Benefits

• Enhanced Service Quality: By focusing on continual improvement, organizations can deliver services that consistently meet or exceed customer expectations.
• Increased Efficiency: The standard provides a framework for identifying inefficiencies and implementing solutions to streamline processes.
• Competitive Advantage: Organizations that adopt this standard can differentiate themselves by offering superior IT services.
• Customer Satisfaction: Improved service performance leads to higher levels of customer satisfaction and loyalty.

Who Should Use This Standard?

The PD ISO/IEC TR 22446:2017 standard is ideal for IT service providers, IT managers, and quality assurance professionals who are responsible for the delivery and performance of IT-enabled services. It is also beneficial for organizations that are looking to implement a culture of continuous improvement within their IT departments.

Structure and Content

With 32 pages of detailed guidance, this standard covers a wide range of topics related to performance improvement in IT services. It includes:

• Principles of continual performance improvement
• Strategies for identifying performance gaps
• Methods for implementing improvement initiatives
• Techniques for measuring and evaluating performance
• Case studies and examples of successful improvement projects

Implementing the Standard

Implementing the PD ISO/IEC TR 22446:2017 standard involves a commitment to ongoing improvement and a willingness to adapt to changing circumstances. Organizations should start by conducting a thorough assessment of their current IT service performance, identifying areas for improvement, and developing a plan to address these issues. Regular monitoring and evaluation are essential to ensure that improvements are sustained over time.

Conclusion

The PD ISO/IEC TR 22446:2017 standard is an invaluable resource for any organization looking to enhance the performance of its IT-enabled services. By adopting the principles and practices outlined in this standard, businesses can achieve significant improvements in service quality, efficiency, and customer satisfaction. Don't miss the opportunity to elevate your IT services to the next level with this essential standard.

PD ISO/IEC TR 22446:2017

This standard PD ISO/IEC TR 22446:2017 Information technology. Continual performance improvement of IT enabled services is classified in these ICS categories:

• 35.020 Information technology (IT) in general
• 03.080.99 Other services

This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository.

This document is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000‑1 .

This document does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.

This document does not offer techniques for implementing the continual performance improvement process.