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immediate downloadReleased: 2020-06-09
PD ISO/IEC TS 33054:2020
Information technology. Process assessment. Process reference model for service management
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| Standard number: | PD ISO/IEC TS 33054:2020 |
| Pages: | 82 |
| Released: | 2020-06-09 |
| ISBN: | 978 0 539 05657 0 |
| Status: | Standard |
DESCRIPTION
PD ISO/IEC TS 33054:2020
This standard PD ISO/IEC TS 33054:2020 Information technology. Process assessment. Process reference model for service management is classified in these ICS categories:
- 35.080 Software
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).